1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your preferences and understand how you interact with the site.

LockSafe UK uses cookies and similar technologies to provide, protect, and improve our services. This policy explains what cookies we use, why we use them, and how you can control them.

2. Types of Cookies We Use

2.1 Essential Cookies

Always Active

These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and accessibility. You cannot opt out of these cookies.

Cookie Name	Purpose	Duration
auth_token	Keeps you logged in	7 days
session_id	Maintains your session	Session
csrf_token	Security protection	Session
cookie_consent	Remembers your cookie preferences	1 year

2.2 Functional Cookies

Optional

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.

Cookie Name	Purpose	Duration
user_preferences	Remembers display preferences	1 year
last_location	Remembers your last searched location	30 days

2.3 Analytics Cookies

Optional

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes users	2 years
_ga_*	Google Analytics	Maintains session state	2 years

2.4 Marketing Cookies

Optional

These cookies are used to track visitors across websites to display relevant advertisements. They are set by advertising partners and may be used to build a profile of your interests.

We currently do not use marketing cookies. If this changes, we will update this policy and request your consent.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

Stripe

Payment processing (essential for checkout)

Mapbox

Map functionality (displays locksmith coverage areas)

Google Analytics

Website analytics (with your consent)

These third parties have their own privacy policies. We encourage you to review them:

Stripe Privacy Policy Mapbox Privacy Policy Google Privacy Policy

4. Managing Your Cookie Preferences

4.1 Our Cookie Banner

When you first visit LockSafe UK, you'll see a cookie consent banner. You can choose to accept all cookies or customise your preferences. Your choices are saved and remembered for future visits.

4.2 Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually

Block third-party cookies

Block cookies from specific sites

Block all cookies

Delete all cookies when you close your browser

Note: Blocking essential cookies may prevent you from using certain features of our website, such as logging in or making payments.

4.3 Browser-Specific Instructions

Google Chrome Mozilla Firefox Safari Microsoft Edge

5. Do Not Track

Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no uniform standard for how DNT signals should be interpreted.

LockSafe UK respects your cookie preferences set through our consent banner. We do not currently respond to DNT browser signals separately, but we honour your choices made in our cookie settings.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated via a new cookie consent prompt.

7. Contact Us

If you have questions about our use of cookies, please contact us:

Email us at

contact@locksafe.uk